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Custom Web-Based Solutions

CRM Development

Never lose a lead between WhatsApp and Excel.. Custom CRM software built around how your sales team actually works. Capture leads from your website, Meta ads, IndiaMART, JustDial and WhatsApp in one place, track every deal in a visual pipeline, automate follow-ups and see real numbers on one dashboard. Fixed price in writing, weekly demos, and you own the code and data.

Typical: ₹1,50,000 – ₹10,00,000Timeline: 6–30 weeks

Tell us what you need

We reply within one working day — with questions or a first scope.

No spam, no cold calls. A free scope even if you don't hire us.

What you get

  • Lead capture from website, Meta, Google, IndiaMART, JustDial and WhatsApp
  • Visual sales pipeline with drag-and-drop deal stages
  • Automated follow-up reminders on WhatsApp, SMS and email
  • WhatsApp Business API integration built in
  • Tally, Zoho, payment gateway and telephony integrations
  • Role-based access, audit logs and encrypted data
  • Mobile-friendly for field sales teams
  • Fixed price in writing, GST invoice, full code ownership
  • 30 days of free post-launch support and training

What’s included

Every CRM we build starts with your sales process, not a template. A standard Cartel Planet CRM includes:

  • Lead management: automatic lead capture from every source, duplicate detection, lead scoring and source tracking so you know which channel actually brings revenue.
  • Sales pipeline: custom deal stages, drag-and-drop Kanban view, expected closing dates and deal values.
  • Follow-up automation: scheduled reminders, auto-assigned tasks and WhatsApp/SMS/email templates triggered by lead status.
  • Contact and account history: every call, message, note, quotation and payment against one customer record.
  • Quotations and invoices: GST-ready quotes generated from the CRM and converted to invoices in one click.
  • Team management: lead assignment rules (round-robin, territory or product-based), targets and performance tracking.
  • Reports and dashboards: conversion rates, pipeline value, team performance and source-wise ROI, in real time.
  • Admin controls: role-based permissions, activity logs, data export and secure backups.
  • Handover: source code, documentation, admin training and hosting set up in your name.

Who is CRM Development for?

CRM development is right for you if leads are coming in but sales are leaking out. It fits:

  • Real estate developers and brokers tracking site visits, bookings and channel partners.
  • Education institutes and coaching centres managing admissions enquiries, counselling and fee follow-ups.
  • Manufacturers and distributors handling dealer networks, B2B enquiries and repeat orders.
  • Professional service firms (CA, legal, consultancy) tracking clients, cases and renewals.
  • Healthcare clinics and hospitals managing patient enquiries and appointment follow-ups.
  • Startups and MSMEs that have outgrown Excel sheets and WhatsApp groups.
  • Businesses frustrated with off-the-shelf CRMs that charge per user, force a fixed workflow or don’t integrate with Indian tools like Tally and IndiaMART.

What we offer

  • Custom CRM development: a CRM built from scratch for your exact process, users and reports.
  • Industry-specific CRMs: real estate CRM, admission CRM, dealer/distributor CRM, clinic CRM and service CRM.
  • CRM with WhatsApp Business API: send updates, reminders and brochures, and log every chat against the lead.
  • Zoho and HubSpot customisation: if you already use one, we configure, extend and integrate it instead of rebuilding.
  • CRM integrations: Tally, payment gateways, IVR/telephony, Google Sheets, website forms and ad platforms.
  • CRM mobile app: Android and iOS apps for field sales, check-ins and on-the-go updates.
  • Data migration: clean import of your existing Excel, Google Sheets or old CRM data.
  • CRM maintenance and support: ongoing updates, new modules and performance monitoring.

What makes our CRM Development different

  • Process audit before code. We map how your team works today and estimate hours saved before you spend a rupee on development.
  • No per-user licence fees. You own the software. Add 5 users or 500 without a monthly bill that grows with your team.
  • Built for Indian business. GST, Tally, IndiaMART, JustDial, WhatsApp, UPI and regional workflows are standard, not add-ons.
  • Phased rollout. Modules go live one at a time, so sales never stop while the system is being built.
  • Weekly demos on a live staging link. You see progress every week, not a surprise at the end.
  • Fixed price in writing. Clear scope, clear cost, GST invoice, no hidden charges.
  • You own everything. Code, domain, hosting and data are handed over in your name.

Our process

We follow a five-step process: Understand, Plan, Build, Test, and Launch & Grow. You get a free discovery call, a written fixed-price scope, clickable designs before development, weekly demos, a full pre-launch quality check and 30 days of free support after go-live. (Detailed steps below.)

Benefits

A well-built CRM pays for itself in recovered leads alone. Businesses typically see faster response times, fewer missed follow-ups, higher conversion rates and complete visibility into what every salesperson is doing, without chasing anyone for updates. (Full list below.)

Why Choose Cartel Planet

Cartel Planet is an Ambala-based IT solutions company serving businesses across Haryana, Punjab, Chandigarh Tricity, Himachal and Delhi NCR. We combine custom software development with digital marketing, so we understand both sides of the funnel: how leads are generated and how they’re converted. You get one accountable team, honest pricing, real people on call and WhatsApp, and a partner who stays after launch.

Features

Process audit first

We map how work flows today and estimate the hours saved before you commit.

Phased rollout

Modules go live one at a time so operations never stop.

Role-based access

Permissions, audit logs and encrypted data for every user and team.

Integrations

Tally, Zoho, payment gateways, WhatsApp, SMS and email — connected, not copy-pasted.

How it runs

  1. Understand

    A free discovery call about your customers, numbers and deadline. If we're not the right fit, we say so.

  2. Plan

    A written scope: what we'll build, what it costs, when it's live and what we need from you. Fixed price.

  3. Build

    Clickable designs first, then development with a weekly demo on a live staging link.

  4. Test

    Speed, security, devices and every form checked against our pre-launch checklist.

  5. Launch & grow

    We handle go-live, then 30 days of free support, training and a care plan if you want one.

Technologies we use

Industries we deliver this for

Testimonials

Don't believe us? People talk about it

Founders, marketing heads and operations teams on what it was like to build with us — and what changed after launch.

4.8
50 Google reviews
FAQ

Questions about crm development

Straight answers on cost, timelines, ownership and support. Can't find yours? Ask us — a real person replies within one working day.

What does CRM development cost in India?

A custom CRM from Cartel Planet typically costs ₹1,50,000 – ₹10,00,000. A focused lead management CRM sits at the lower end, while multi-branch CRMs with mobile apps, WhatsApp API and ERP integrations sit higher. You get a fixed price in writing before we start.

How long does it take to build a custom CRM?

Most projects take 6–30 weeks. A core lead and pipeline CRM can go live in 6–8 weeks, with further modules added in phases.

Why build a custom CRM instead of using Zoho, HubSpot or Salesforce?

Off-the-shelf CRMs charge per user every month and force you into their workflow. A custom CRM fits your process exactly, has no licence fees and integrates with Indian tools like Tally, IndiaMART and WhatsApp. If an existing platform suits you better, we’ll customise that instead.

Can you integrate WhatsApp with the CRM?

Yes. We integrate the official WhatsApp Business API so you can send templates, reminders and documents from the CRM, with every chat logged against the lead.

Can my existing data be moved into the new CRM?

Yes. We clean and migrate your data from Excel, Google Sheets or your old CRM, including leads, contacts, deal history and notes.

Will the CRM work on mobile?

Yes. Every CRM is mobile-responsive, and we can build dedicated Android and iOS apps for field sales teams.

Who owns the source code and data?

You do. Code, hosting, domain and data are handed over in your name with full documentation.

Is my customer data secure?

We use role-based access, encrypted data, audit logs, SSL and regular backups. Each user only sees what their role allows.

Do you provide support after launch?

Yes. Every project includes 30 days of free support and team training, with optional monthly care plans for updates, new features and monitoring.

Can you build a CRM for my specific industry?

Yes. We’ve built workflows for real estate, education, manufacturing, healthcare and professional services, and we tailor every CRM to your industry’s sales cycle.

Let's build it

Stop losing leads. Start closing them

Book a free 45-minute call. We’ll map your current sales process, show you where leads are slipping through, and give you a fixed-price quote for a CRM built around your team. If we’re not the right fit, we’ll tell you who is.